Car Rental Terms

We can provide a driver upon request.

• 24 Hours emergency roadside assistance by calling.
• All car´s with A/C
• Child Seat free of charge

Airport transfers

Whether you want a transfer from the airport to your hotel, or whether you require in resort transportation for your bespoke itineraries, MRT Holiday Rental Company has the experience and detailed knowledge required to cater for your every need.

You hire the vehicle for yourself and your group just like a private taxi. The vehicle types will be catered to your group size, ranging from taxis and minibuses for smaller groups, right up to 20 passenger coaches for the largest groups. Your driver will, in most cases be awaiting your arrival and will transport you directly and efficiently to your accommodation. We have organised discounted rates for Transfers, so you can be sure that you will be getting the best value transfers available.

MRT Terms and Conditions

The following terms and conditions apply to passengers booking with MRT

1. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the MRT Terms and Conditions on behalf of each member of the party.
2. Where a booking is made by telephone, the booking is subject to and the client accepts the MRT Terms and Conditions.
3. Payment is required at the time of booking. At this time MRT will issue a Reservation Request. If MRT is able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If MRT is unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded if it is cancelled by MRT.
4. The confirmation email (Transport Voucher) is the ticket. This must be presented to the MRT Driver or Representative for both the outward and return trip. A Reservation Request is not a valid confirmation of a booking.
5. Cancellations must be made by email to the MRT Central Reservations Office (sales@groupmrt.com) and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact MRT. Cancellations must be made more than 7 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, MRT, at its absolute discretion may refund the cost of the transfer (and any supplements paid) subject to an 8 administration fee and the card transaction fee. MRT maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.
6. Any complaint or request for refund must be made by email to sales@groupmrt.com within one calendar month of the return date of travel.
7. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Any excess baggage must be declared at the time of booking. MRT reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items. Bikes and Golf Clubs not declared by reservation with MRT booking process at the time of booking will be refused.
8. All luggage must be clearly labelled with the owner's name and destination address.
9. The make, model and type of vehicle used for MRT transfers may vary from those pictured on the MRT website.
10. MRT will endeavour to honour requests made in the Special Requests box, but are not obliged to do so.
11. All MRT vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer's property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.
12. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.
13. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Transport Voucher to confirm their resort pick-up time. Failure to check for messages or to contact your Agent if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher. This is applicable to all MRT services.
14. Any changes to booking details must be made by email directly with MRT Central Reservations (sales@groupmrt.com) at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of MRT.
15. Passengers are not permitted to carry alcoholic beverages onto MRT vehicles for the purposes of consuming them therein.
16. MRT reserves the right (and delegates to its Agents and drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.
17. Smoking is not permitted in MRT vehicles.
18. All MRT transfers are door-to-door, where road access allows. There are several destinations where access is restricted for motor vehicles and central embarkation points will be used. In these cases where central embarkation used (details can be found on the Transport Voiucher) it is the responsibility of the Passenger to ensure that they are at the specified point as per the scheduled departure. If a Passenger misses their Scheduled collection they will be offered space on the next available Scheduled Shared Transfer but no refund will be available.
19. At the time of booking a Airport Transfer, the Client selects a specific airport departure time. These departure times are fixed, so, if the Passenger(s) is subject to delay, or misses their specified departure time the transfer will leave without them. Resort to airport transfer pick-up times may vary, please refer to article 13.
20. If a Airport Transfer has been booked and the Passenger(s) is subject to delay, the driver will wait for up to 60 minutes from the Passenger(s)'s scheduled arrival time, after which the Passenger will be deemed to have missed their transfer. In this circumstance no refund is available. The Passenger(s) will be offered transport on the next available Transfer to their destination. In the case of flight delays it is the responsibility of the Passenger to contact the Agent on the number provided on the Transport Voucher.
21. If a AirportTransfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 90 minutes free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting your Agent in advance on the number provided on your Transport Voucher, at a cost of  20 per hour or part thereof, subject to availability. In the case delays it is the responsibility of the Passenger(s) to contact the Agent on the number provided on the Transport Voucher. If a AirportTransfer Service has been missed through delays, the Passenger(s) will be offered transport on the next available Transfer service to their destination.
22. If a Passenger(s)'s flight has been cancelled and the Passenger(s) is now travelling at a later time, they will be offered transport on the next Transfer to their destination. However, the Transfer booking is tied to the Scheduled Flight Times entered at the time of booking, if a flight is cancelled the Passenger(s) will be deemed to have lost their transfer and no refund will be available.
• MRT will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their Transport Voucher. However MRT will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):
• Accidents causing delays to the vehicle.
• Restricted vehicular access.
• Exceptional or severe weather conditions
• Compliance with requests of the police or government officials
• Vandalism and/ or terrorism
• Unforeseen traffic delays
• Industrial action by third parties
• Problems caused by other clients
• Other circumstances affecting passenger safety
23. On the day of transport if MRT fail for any reason within its control to deliver its passengers to the destination confirmed on their Transport Voucher, MRT will provide suitable transport, such as another coach, private car, taxi etc, to take them there. Any reimbursement made by MRT for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.
24. Nothing can affect the consumers statutory rights.